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F.A.Q

Q. Why I can't place order?

Pls register an account to place order or simply login with ur facebook account, then you are able to place order.

It is USD currency on the website, don't worry, we accept paypal payment. When paying for the order, paypal will automatically convert it into CAD, EUR, GBP currency ect.

Recommend to pay with paypal account to make sure the payment is under protection.

Here is our website blog to guide how to place order:

https://www.queen-weave.com/blog/how_to_order/

  

Q. Why I can't track the package?

Pls try to track the package with the tracking No. on DHL.com or FedEx.com, the website can't link to DHL.com/FedEx.com currently, thanks for your understanding.

 

Q. Why my package has not shipped yet?

1. The order is paid by e-check (electronic check)

The money will be transferred from the bank account, it takes 5~10 days to process by the bank.

And shipment will be arranged after the payment go through, recommend to schedule the time to order if you are planning to pay by e-check.

2. The information of the order and address is not complete or not correct

Pls check our email and confirm with us, the shipment will be arranged after we receive the confirmation, pls make sure the order and address is correct when place order. :)

 

Q. What grade hair do you sale? 5A, 6A, 7A, 8A, 9A, 10A Hair. . . . . .

In early year 5A is top grade, then comes up 6~10a even higher A on the market. What we want to say is how many A vendor put on hair is really NOT IMPORTANT, even though non-remy hair vendor can say it’s 10A.

QWB only use raw hair purchased from young lady donator. Hair is cut from donator directly instead of use any floor hair. Price could be much lower by using floor hair or blend with floor hair. It's easier to get customer by low price, but only QUALITY will gain return customer and good reputation. Price may keep some new customer away from us. Margin between low price product and our product lain on the product you pay for.

 

Q. What type of hair care products should I use?

Co-wash the hair before install is NECESSARY!!! And make sure u co-wash the hair once a week at least, treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products as we mentioned in the hair care instruction. Conditioning the hair is very important to keep it soft and manageable, let the condition sits on the hair 5~10mins then rinse it. Let it air dry instead of blow dry.

 

Q. what kind of dying products should I choose?

Recommend REVLON COLORSILK DYEor other SALON PRO Level dying and bleaching products. Deep condition the hair after dye & bleach is very necessary!! It will protect the hair being dry. And also, time control is very important, please follow ur product instruction and control the processing time properly.

Lower quality dye products will damage the hair badly, we may not able to responsible for customer improper process, please understand.

 

Q. Did the hair keep pattern well after wash?

Except body wave do not act well, other textures all keep the pattern well after wash. The reason for body wave "loose texture" is the body wave is not kind of original very wavy hair, that's why after wash it turns to natural wavy or natural straight. Other than that this is really quality Brazilian virgin hair can dyed to any color, curl and wand beautifully!

 

Q. Will this hair hold curls well?

Yes! Our hair can hold curls beautifully! We have some tips:

>> Find correct temperature for hair curling. We will suggest u raise the temperature little by little to test it out.

>> Time control is very important, we will suggest let the wand/curl sits on the hair around 8~10 seconds with proper temperature.

>> Apply some hair spray will keep the curl pattern durable for whole day :)

For more of our other customer wand and curl picture please check our IG: queenweavebeauty910088

 

Q. What's the best temperature for flat iron or curled iron?

We recommend 160~180 Celsius degree or 320 ~360 Fahrenheit degree! Even human hair can be burned if the temperature is too high without proper time control. Heat protection products will be recommended during high temperature iron.

 

Q Will our hair texture go back to original pattern after flat iron?

For long term use, we NOT RECOMMEND customer to flat iron the curly and wavy texture frequently. Our hair is high temperature steam processed, not Marcel water processed. High temperature iron the hair will damage the pattern little by little. Especially curly and wavy Texture, flat iron it will damage these beautiful pattern a lots. Please notice that in advance.

 

Q. How Many Bundles Hair Do I Need?

3~4 bundles according to your head size and the effect you prefer, hair more than 20'' 4bundles will be recommended. If you want full effect, 4bundles are necessary. 3bundles for small size head or combine top closures is good choice.

 

Q What payment method can I use?

Accept Paypal, Western Union, Money Gram Payment.

1. Paypal-- Recommend to open a paypal account, it is free. Then you can pay with paypal balance, credit card or debit card.

2. Western Union / Money Gram

--Customer can get 5% discount of sell price for Western Union or Money Gram payment, pls contact us with the order details (texture/length/quantity) and shipping address with phone No., we will offer assistance for the payment. Package will be shipped out within the next 24hours after payment receive.

 

Q How can I leave feedback?

Please go back to the page you ordered, find the REVIEWS below the sell price, leave the 4 or 5 stars positive feedback and comments.

We will really appreciate you to leave 4 or 5 stars POSITIVE feedbacks. Your good review is great encouragement for our hard working staff. If you are not satisfied with the item you received, please contact us. We would like to work with you together to solve any problem. Thank you~

 

Any questions, please email us or send us message, we will help until problem solved!