OVERVIEW

This website is operated by Queen Weave Beauty. Throughout the site, the terms “we”, “us” and “our” refer to Queen Weave Beauty. Queen Weave Beauty offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Queen Weave Beauty, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Queen Weave Beauty and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of China.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at jason@queen-weave.com.

SHIPPING & PROCESSING

DHL / Fedex Express Shipping in 3-4 Business Days

PROCESSING TIME is 24 hours and no later than 48 hours on a working day

Delivery Time Reference:

Order on Monday, u can expect the hair on Thursday normally;

Order on Wed, u can expect the hair on Monday next week normally

Order on Friday, u can expect it on Wednesday next week normally;

The estimate date just for reference : ) By the way, we DO NOT offer overnight shipping by far!

VERY IMPORTANT!!!

Some countries might have strict policies for importing goods. Depending on your country, you may be subject to customs duties.

For security concern:

>> Please don't use any POX. Box Address, package may be lost.

>> Please use Physical Address, and make sure there is someone there sign for the package, "Leave at door" package may be lost at high risk.

>> We will recommend u leave your phone No. for DHL /FedEx to contact.


Due to the security issue is getting more and more severes in some areas, we are NOT RESPONSIBLE for package lost in these cases:

a. Shipping address is not clear or wrong, DHL/FedEx won't be able to find it.

b. Nobody is able to sign for the package and DHL/FedEx  leave at door, package stolen

c. Signed by someone else you don't know which means maliciously stolen


We will be RESPONSIBLE for these circumstances and full refunding:

a. We put the wrong address which didn't match ur given address

b. DHL/FedEx  delivery to another wrong address instead of ur given address.


CORRECT & SAFE shipping address is very important since Security problem is getting worse in some area. It's the customer's duty to guarantee the safe shipping address for the parcel. Please notice these conditions in advance. It will be a benefit for both buyer and seller!!!


ATTENTION!!!

Before you sign package, please open the package to inspect with DHL/FedEx  delivery man stands by, if we send the wrong item please refuse to sign and contact us. Once you signed the pack means you agree you received an item with correct bundles. It’s the customer’s duty to inspect goods before signature. By the way, we have all record for shipped out orders and also third-party DHL/FedEx  has data can help us verify the goods we sent.

Returns Refund Policy
100% Money Back Guarantee on each item.

Please email us first. We will guide you through the whole refund process！

Please contact us within 7 days upon your receipt of the item(s). The refund will be rendered once the item(s) has been sent back in original condition.
No refunds/exchange for hair being installed, cut, dyed, washed, loosen the curly, or any damage & process, please understand)

We will be greatly appreciated if u can leave us 4 or 5 stars POSITIVE feedbacks.
Your good review is a great encouragement for our hard-working staff.

If you are not satisfied with the item you received, please contact us. We would like to work with u together to solve any problem.
The money will be refunded within 3WORK DAYS after we received the hair with ORIGINAL CONDITION. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at export@queen-weave.com.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at export@queen-weave.com and send your item to Zeng Xi, Bai Yun Ji An Building No.29 Zheng Min Road Room 501 Guangzhou, 510405 Guangdong, China.

Custom Wig Service (if applicable)
If not a quality issue, the wig for custom wig service is NOT accepted for returns/refunds/exchanges. Pls contact us for further questions.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to Zeng Xi, Bai Yun Ji An Building No.29 Zheng Min Road Room 501 Guangzhou, 510405 Guangdong, China. Phone: +86-150 1310 2059 (must be this phone number)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Dry/Split Ends:

Dry Ends--our hair is high temperature steam processed texture, hair after high temperature steam processed will be a little dry. Please follow our hair care instruction, we have recommend shampoo & conditioner. Those Brand proof to be work well on our hair and do great moisture treatment!

Split Ends--as we all know for virgin hair grow from human scalp, the longer hair the lesser nutrition will reach to ends. Our sourcing department will pick out the badly damaged ends raw hair, but few splits ends CAN'T be avoided, especially when hair is longer than 18'', please understand. ONLY DYED & ACID BATH hair has no spilt ends at all! If u are picky for split ends, we do not recommend u to purchase 100% chemical free virgin hair :)

Our Hair Color:

Hair is non-dyed and collected from donator directly. Each bundle color varies a little. It arranges from black #1, dark brown #1b to Middle brown #2. Please leave us order note for color requirements, we will pick hair for u before shipment. 

For real virgin hair, the color shade from the top to ends which is normal, as we all know the longer hair the lesser nutrition will reach to ends, usually virgin hair ends will be lighter than top and middle. For example, the top and the middle are black shade to ends 1b or even lighter at last 2~4 inches :) that's also split ends area.

Shedding:

New hair will have few strands initial shedding which is normal. Excessive shedding may come from:

1. poor weft construction
2. weft cutting
3. dry hair

For poor weft construction issue, please contact us and send pictures immediately, we will help u do refund or exchange based on our refund policy. We are STRONGLY RECOMMEND customer SEAL WEFT & CUTTING AREA. Don't cut the weft only if you feel it's necessary. Another reason lead to shedding is hair dry. With following our hair care instruction and use recommend brand products, hair won’t dry and easy to manage.

Tangle/Matting:

QWB only sales cuticle intact donator hair which is soft and flawless, but in under below circumstance hair is easy to tangle and matting. 

1. incorrect maintain products
2. un-proper chemical process (dye & bleach) 
3. double-layer weft sew in

Some of popular brand shampoo and conditioner proves to be not good to our hair which is main reason leads to hair dry/tangle/matting. Please use our recommend shampoo and conditioner brand on our hair care instruction.Bad quality dye & bleaching will make hair dry and fragile, please check our hair care instruction for more chemical process guidance. Double-layer sew in make hair hard to comb which will easy to getting tangle and matting, please open the weft thoroughly and installed with our single weft instead of double laying it.

Corn Chip Smell:

As we mentioned previously our hair is 100% chemical free, we promise no corn-chip chemical smell. We do not only care about beauty but also our customer's health! :) But we do wash the hair when we produce it, it's may have local shampoo smell on it, anyway, it will lift ur shampoo and conditioner smell shortly after co-wash :)

Gray Hair:

Virgin non dyed hair have few strands gray hair inside, we usually pick the gay hair out on production, but we DO NOT guarantee 100% no gray hair, please understand, and pick the few strand out yourself. Thank you!

Nits/Eggs:

We do have nits/eggs quality control. The raw hair with nits and eggs are selected out before we put into production. So 99.5% products are no nits and eggs, if there is one bundle we are not able to pick out, we do accept refunding or replacement.

Length Remark:

Wavy and curly hair will look much shorter compared with straight.  You should measure the length of hair when it is STRAIGHTLY stretched!

Note!!!

We also DO NOT RECOMMEND you to purchase longer length virgin hair, such as 28''.  Don't ever try it before you understand how high maintenance it will take. :) lol --QWB

For ur order longer than 28", we strongly recommend u SEAL THE WEFT. Longer hair is kind of high maintenance because the longer hair the lesser nutrition will reach to the ends. To avoid dry and tangle please follow our hair care instruction carefully and use our recommended shampoo and conditioner to co-wash the hair weekly.

Our hair is 3.4~3.5 oz per bundle, as we all know, the longer length the shorter weft it will be for certain weight. 4~5 bundles is recommended for whole head sew in.

FAQ

Q:What grade hair do you sale? 5A, 6A, 7A, 8A, 9A, 10A Hair. . . . . .

In early year 5A is top grade, then comes up 6~10a even higher A on the market. What we want to say is how many A vendor puton hair is really NOT IMPORTANT, even though non-remy hair vendor can say it's 10A.

QWB only use raw hair purchased from young lady donator. Hair is cut from donator directly instead of use any floor hair. Price could be much lower by using floor hair or blend with floor hair. It's esaier to get customer by low price, but only QUALITY will gain return customer and good reputation. Price may keep some new customer away form us. Margin between low price product and our product lain on the product you pay for.

Q:How Many Bundles Hair Do I Need?

3~4 bundles according to your head size and the effect you prefer, hair more than 20'' 4bundles will be recommended. If you want full effect, 4bundles are necessary. 3bundles for small size head or combine top closures is good choice.

Q:Did the hair keep pattern well after wash?

Except body wave do not act well, other textures all keep the pattern well after wash. The reason for body wave "loose texture" is the body wave is not kind of original very wavy hair, that's why after wash it turns to natural wavy or natural straight. Other than that this is really quality Brazilian virgin hair can dyed to any color, curl and wand beautifully!

Q:What type of hair care products should I use?

Co-wash the hair before install is NECESSARY!!! And make sure u co-wash the hair once a week at least, treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products as we mentioned in the hair care instruction. Conditioning the hair is very important to keep it soft and manageable, let the condition sits on the hair 5~10mins then rinse it. Let it air dry instead of blow dry.

Q:what kind of dying products should I choose?

Recommend REVLON COLORSILK DYE or other SALON PRO Level dying and bleaching products. Deep condition the hair after dye & bleach is very necessary!! It will protect the hair being dry. And also, time control is very important, please follow ur product instruction and control the processing time properly.Lower quality dye products will damage the hair badly, we may not able to responsible for customer improper process, please understand.

Q:Will this hair hold curls well?

Yes! Our hair can hold curls beautifully! We have some tips:

 >> Find correct temperature for hair curling. We will suggest u raise the temperature little by little to test it out.

 >> Time control is very important, we will suggest let the wand/curl sits on the hair around 8~10 seconds with proper temperature.

>> Apply some hair spray will keep the curl pattern durable for whole day :)

For more of our other customer wand and curl picture please check our IG: queenweavebeauty910088

Q:What's the best temperature for flat iron or curled iron?

We recommend 160~180 Celsius degree or 320 ~360 Fahrenheit degree! Even human hair can be burned if the temperature is too high without proper time control. Heat protection products will be recommended during high temperature iron.

Q:Will our hair texture go back to original pattern after flat iron?

For long term use, we NOT RECOMMEND customer to flat iron the curly and wavy texture frequently. Our hair is high temperature steam processed, not marcel water processed. High temperature iron the hair will damage the pattern little by little. Especially DEEP WAVE & TIGHT CURLY, flat iron it will damage these beautiful pattern a lots. Please notice that in advance.

Q:What payment method can I use?

PayPal, Bank Transfer (T/T), Western Union, Money Gram, Debit Card.

 

Any questions, pls feel free to email us: export@queen-weave.com