Dear Customer,

When we talking about VIRGIN HAIR, means we use donator hair (hair are cut/purchased from donator directly instead of collecting from floor), with some clean work and high temperature steam process make into 8 different texture. Our hair proves to be reusable MORE THAN ONE YEAR with proper care :)!!

The human hair is rare resources, lesser and lesser young lady willing to sales their hair as the economic develops. Take 16’’ for example, it takes 2~ 3 years for hair grow up that long not even mention other longer length 24’’/26’’/28’’, that’s why 100% cuticle intact donator hair is not cheap.

Using floor hair or blend with floor hair will lower production cost significantly. Queen Weave Beauty (QWB) believes only quality can make us go far, that’s why we insist on quality for 5 years and continue to get return customer.  

                                                                                                                                    --QWB Work Team

Our Hair Color

Since our hair is collect from different donator, each bundle color will varies a little. It arranges from black #1, dark brown #1b to Middle brown #2 (natural color, non-dyed). Please leave us order note for color requirements, we will pick hair for u before shipment. 

For real virgin hair, the color shade from the top to ends which is normal, as we all know the longer hair the lesser nutrition will reach to ends. For VIRGIN hair the ends color will be lighter than top and middle. For example, hair color close to #1b at top and middle, while it will close to #2 at the ends 2’’~4’’ area J That's also split ends area.

Gray Hair

Virgin non dyed hair has few strands gray hair inside is normal. Even though we do pick gray hair out during our quality inspection, we DO NOT guarantee it is 100% no gray hair, please understand.  Few strands may not able to pick out by our hard working coworker, if you mind, please pick that few strands out yourself, thank you.

Dry/Split Ends

Dry Ends -- our hair is high temperature steam processed texture, hair will be a little dry after high temperature steam process. Please follow our hair care instruction, we have recommend shampoo & conditioner. Those Brand proof to be work well on our hair and do great moisture treatment!

Split Ends -- as we all know for virgin hair grow from human scalp, the longer hair the lesser nutrition will reach to ends. Our sourcing department will pick out the badly damaged ends raw hair, but few splits ends CAN'T be avoided, especially when hair is longer than 18'', please understand. ONLY DYED & ACID BATH hair has no spilt ends at all! If you are picky for split ends, we do not recommend u to purchase 100% chemical free virgin hair :)

Shedding

New hair will have few strands initial shedding which is normal. Excessive shedding may come from:

a. poor weft construction

b. weft cutting

c. dry hair

For poor weft construction issue, please contact us and send pictures immediately, we will help u do refund or exchange based on our refund policy. We are STRONGLY RECOMMEND customer SEAL WEFT & CUTTING AREA. Don't cut the weft only if you feel it's necessary. Another reason lead to shedding is hair dry. With following our hair care instruction and use recommend brand products, hair won’t dry and easy to manage.

Tangle/Matting

QWB only sales cuticle intact donator hair which is soft and flawless, but in under below circumstance hair is easy to tangle and matting.  

1. incorrect maintain products
2. un-proper chemical process (dye & bleach)  
3. double-layer weft sew in

Some of popular brand shampoo and conditioner proves to be not good to our hair which is main reason leads to hair dry/tangle/matting. Please use our recommend shampoo and conditioner brand on our hair care instruction.

Bad quality dye & bleaching will make hair dry and fragile, please check our hair care instruction for more chemical process guidance. Double-layer sew in make hair hard to comb which will easy to getting tangle and matting, please open the weft thoroughly and installed with our single weft instead of double laying it.

Corn Chip Smell

As we mentioned previously our hair is 100% chemical free, we promise no corn-chip chemical smell. We do not only care about beauty but also our customer's health! :) We do wash the hair when we produce it, it may have local shampoo smell on it, and anyway, it will lift your shampoo and conditioner smell shortly after co-wash :)

Nits/Eggs

We do have nits/eggs quality control. The raw hair with nits and eggs are selected out before we put into production. So 99.5% products are no nits and eggs, if there is one bundle we are not able to pick out, we do accept refunding or replacement.

Length Remark

Wavy and curly hair will look much shorter compared with straight.  You should measure the length of hair when it is STRAIGHTLY stretched!