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Details
Brand Name: QWB | Texture: Straight Hair |
Unit Weight: 98~100g/bundle | Length: 10’’~28’’ Optional |
Shedding: Minimum | Tangle: No |
Corn Chip Smell: No | Chemical Process: No |
Hair Grade: Top Grade | Items per Package: 3 Piece Only |
Material: 100% Human Hair | Human Hair Type: Cuticle Intact Virgin Hair |
Suitable Dying Colors: All Color | Hair Color: Natural Virgin Color Close to #1B |
Hair Weft: Machine Double Weft | Hair Lifetime: More Than 1 Year with Proper Care |
Dear Customer,
When we talking about VIRGIN HAIR, means we use donator hair (hair are cut/purchased from donator directly instead of collecting from floor), with some clean work and high temperature steam process make into 8 different texture. Our hair proves to be reusable MORE THAN ONE YEAR with proper care :)!!
The human hair is rare resources, lesser and lesser young lady willing to sales their hair as the economic develops. Take 16’’ for example, it takes 2~ 3 years for hair grow up that long not even mention other longer length 24’’/26’’/28’’, that’s why 100% cuticle intact donator hair is not cheap.
Using floor hair or blend with floor hair will lower production cost significantly. Queen Weave Beauty (QWB) believes only quality can make us go far, that’s why we insist on quality for 5 years and continue to get return customer.
--QWB Work Team
Our Hair Color
Since our hair is collect from different donator, each bundle color will varies a little. It arranges from black #1, dark brown #1b to Middle brown #2 (natural color, non-dyed). Please leave us order note for color requirements, we will pick hair for u before shipment.
For real virgin hair, the color shade from the top to ends which is normal, as we all know the longer hair the lesser nutrition will reach to ends. For VIRGIN hair the ends color will be lighter than top and middle. For example, hair color close to #1b at top and middle, while it will close to #2 at the ends 2’’~4’’ area J That's also split ends area.
Gray Hair
Virgin non dyed hair has few strands gray hair inside is normal. Even though we do pick gray hair out during our quality inspection, we DO NOT guarantee it is 100% no gray hair, please understand. Few strands may not able to pick out by our hard working coworker, if you mind, please pick that few strands out yourself, thank you.
Dry/Split Ends
Dry Ends -- our hair is high temperature steam processed texture, hair will be a little dry after high temperature steam process. Please follow our hair care instruction, we have recommend shampoo & conditioner. Those Brand proof to be work well on our hair and do great moisture treatment!
Split Ends -- as we all know for virgin hair grow from human scalp, the longer hair the lesser nutrition will reach to ends. Our sourcing department will pick out the badly damaged ends raw hair, but few splits ends CAN'T be avoided, especially when hair is longer than 18'', please understand. ONLY DYED & ACID BATH hair has no spilt ends at all! If you are picky for split ends, we do not recommend u to purchase 100% chemical free virgin hair :)
Shedding
New hair will have few strands initial shedding which is normal. Excessive shedding may come from:
a. poor weft construction
b. weft cutting
c. dry hair
For poor weft construction issue, please contact us and send pictures immediately, we will help u do refund or exchange based on our refund policy. We are STRONGLY RECOMMEND customer SEAL WEFT & CUTTING AREA. Don't cut the weft only if you feel it's necessary. Another reason lead to shedding is hair dry. With following our hair care instruction and use recommend brand products, hair won’t dry and easy to manage.
Tangle/Matting
QWB only sales cuticle intact donator hair which is soft and flawless, but in under below circumstance hair is easy to tangle and matting.
- incorrect maintain products
- un-proper chemical process (dye & bleach)
- double-layer weft sew in
Some of popular brand shampoo and conditioner proves to be not good to our hair which is main reason leads to hair dry/tangle/matting. Please use our recommend shampoo and conditioner brand on our hair care instruction.
Bad quality dye & bleaching will make hair dry and fragile, please check our hair care instruction for more chemical process guidance. Double-layer sew in make hair hard to comb which will easy to getting tangle and matting, please open the weft thoroughly and installed with our single weft instead of double laying it.
Corn Chip Smell
As we mentioned previously our hair is 100% chemical free, we promise no corn-chip chemical smell. We do not only care about beauty but also our customer's health! :) We do wash the hair when we produce it, it may have local shampoo smell on it, and anyway, it will lift your shampoo and conditioner smell shortly after co-wash :)
Nits/Eggs
We do have nits/eggs quality control. The raw hair with nits and eggs are selected out before we put into production. So 99.5% products are no nits and eggs, if there is one bundle we are not able to pick out, we do accept refunding or replacement.
Length Remark
Wavy and curly hair will look much shorter compared with straight. You should measure the length of hair when it is STRAIGHTLY stretched!
SHIPPING & PROCESSING
PROCESSING TIME is 24 hours and no later than 48 hours on working day
Delivery Time Reference:
Order on Monday, u can expect the hair on Thursday normally;
Order on wed, u can expect the hair on Monday next week normally
Order on Friday, u can expect it on Wednesday next week normally;
Whole delivery takes 2~3 WORK days By DHL normally. DHL Delay happens, estimate date just for reference : ) By the way, we DO NOT offer overnight shipping by far!
VERY IMPORTANT!!!
For security concern:
>> Please don't use any POX. Box address, package may be lost.
>> Please use Physical address, and make sure there is someone there sign for the package, "Leave at door" package may lost at high risk.
>>We will recommend u leave your phone No. for DHL to contact.
Due to the security issue is getting more and more severe in some area, we are NOT RESPONSIBLE for package lost in these cases:
a. Shipping address is not clear or wrong, DHL won't be able to find it.
b. Nobody be able to sign for the package and DHL leave at door, package stolen
c. Signed by someone else you don't know which means malicious stolen
We will be RESPONSIBLE for these circumstances and full refunding:
a. We put the wrong address which didn't match ur given address
b. DHL delivery to another wrong address instead of ur given address.
CORRECT & SAFE shipping address is very important since Security problem is getting worse in some area. It's customer's duty to guarantee the safe shipping address for parcel. Please notice these conditions in advance. It will be benefit for both buyer and seller!!!
ATTENTION!!!
Before you sign package, please open the package to inspect with DHL delivery man stands by, if we send wrong item please refuse to sign and contact us. Once you signed the pack means you agree you received item with correct bundles. It’s customer’s duty to inspect goods before signature. By the way, we have all record for shipped out orders and also third party DHL have data can help us verify the goods we sent.
REFUND POLICY
100% Money Back Guarantee on each item.
Please contact us within 7days upon your receipt of the item(s). The refund will be rendered once the item(s) has been sent back in original condition. No refunds/exchange for hair being installed, cut, dyed, washed, loosen the curly, or any damage & process, please understand)
Money will be refunded within 3WORK DAYS after we received the hair with ORIGINAL CONDITION.
Buyer Pay The Shipping Cost |
Seller Pay The Shipping Cost |
Photo Doc. Provided |
Exchange Available |
Communication |
|
Change style or color |
Yes |
yes |
Contact with us in 7 days |
||
Shipped wrong items or colors |
Yes |
Yes |
Yes |
Contact with us in 7 days |
|
Quality Problem |
Yes |
Yes |
Yes |
Contact with us in 7 days |
|
Artificial Reason |
No |
No |
No |
No |
Unacceptable |
Feedback & After-Sales Service
We will be greatly appreciated if u can leave us 4 or 5 stars POSITIVE feedbacks. Your good review is great encouragement for our hard working staff. If you are not satisfied with the item you received, please contact us. We would like to work with u together to solve any problem. Thank you~
Additional Information
Free Shipping | Free Express Shipping |
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