Dear Kamiesha,
Thank you for taking the time to share your experience with our QWB Free Combination Loose Wave Brazilian Virgin Hair. We apologize for any disappointment you may have experienced with the split ends and dryness of the hair. We take pride in providing high-quality products and it is unfortunate that this was not reflected in your recent purchase.
the dry and split ends may come from the factors below.
Split Endsāas we all know for virgin hair grow from human scalp, the longer hair the lesser nutrition will reach to ends. Our sourcing department will pick out the badly damaged ends raw hair, but few splits ends CAN'T be avoided, especially when hair is longer than 18'', please understand. ONLY DYED & ACID BATH hair has no spilt ends at all! If u are picky for split ends, we do not recommend u to purchase 100% chemical free virgin hair :)
Dry Hairāour hair is high-temperature steam processed texture, hair after high-temperature steam processed will be a little dry. Please follow our hair care instruction, we have recommended shampoo & conditioner. Those Brand proof to be work well on our hair and do great moisture treatment!
will recommend to use some argan oil to moisture the hair, and maintain with Dove shampoo, it's very helpful for dry issue. thank you.
Best regards,
QWB Customer Service
