FAQ

Dry/Split Ends:

Dry Ends--our hair is high temperature steam processed texture, hair after high temperature steam processed will be a little dry. Please follow our hair care instruction, we have recommend shampoo & conditioner. Those Brand proof to be work well on our hair and do great moisture treatment!

Split Ends--as we all know for virgin hair grow from human scalp, the longer hair the lesser nutrition will reach to ends. Our sourcing department will pick out the badly damaged ends raw hair, but few splits ends CAN'T be avoided, especially when hair is longer than 18'', please understand. ONLY DYED & ACID BATH hair has no spilt ends at all! If u are picky for split ends, we do not recommend u to purchase 100% chemical free virgin hair :)

Our Hair Color:

Hair is non-dyed and collected from donator directly. Each bundle color varies a little. It arranges from black #1, dark brown #1b to Middle brown #2. Please leave us order note for color requirements, we will pick hair for u before shipment. 

For real virgin hair, the color shade from the top to ends which is normal, as we all know the longer hair the lesser nutrition will reach to ends, usually virgin hair ends will be lighter than top and middle. For example, the top and the middle are black shade to ends 1b or even lighter at last 2~4 inches :) that's also split ends area.

Shedding:

New hair will have few strands initial shedding which is normal. Excessive shedding may come from:

1. poor weft construction
2. weft cutting
3. dry hair

For poor weft construction issue, please contact us and send pictures immediately, we will help u do refund or exchange based on our refund policy. We are STRONGLY RECOMMEND customer SEAL WEFT & CUTTING AREA. Don't cut the weft only if you feel it's necessary. Another reason lead to shedding is hair dry. With following our hair care instruction and use recommend brand products, hair won’t dry and easy to manage.

Tangle/Matting:

QWB only sales cuticle intact donator hair which is soft and flawless, but in under below circumstance hair is easy to tangle and matting. 

1. incorrect maintain products
2. un-proper chemical process (dye & bleach) 
3. double-layer weft sew in

Some of popular brand shampoo and conditioner proves to be not good to our hair which is main reason leads to hair dry/tangle/matting. Please use our recommend shampoo and conditioner brand on our hair care instruction.Bad quality dye & bleaching will make hair dry and fragile, please check our hair care instruction for more chemical process guidance. Double-layer sew in make hair hard to comb which will easy to getting tangle and matting, please open the weft thoroughly and installed with our single weft instead of double laying it.

Corn Chip Smell:

As we mentioned previously our hair is 100% chemical free, we promise no corn-chip chemical smell. We do not only care about beauty but also our customer's health! :) But we do wash the hair when we produce it, it's may have local shampoo smell on it, anyway, it will lift ur shampoo and conditioner smell shortly after co-wash :)

Gray Hair:

Virgin non dyed hair have few strands gray hair inside, we usually pick the gay hair out on production, but we DO NOT guarantee 100% no gray hair, please understand, and pick the few strand out yourself. Thank you!

Nits/Eggs:

We do have nits/eggs quality control. The raw hair with nits and eggs are selected out before we put into production. So 99.5% products are no nits and eggs, if there is one bundle we are not able to pick out, we do accept refunding or replacement.

Length Remark:

Wavy and curly hair will look much shorter compared with straight.  You should measure the length of hair when it is STRAIGHTLY stretched!

Note!!!

We also DO NOT RECOMMEND you to purchase longer length virgin hair, such as 28''.  Don't ever try it before you understand how high maintenance it will take. :) lol --QWB

For ur order longer than 28", we strongly recommend u SEAL THE WEFT. Longer hair is kind of high maintenance because the longer hair the lesser nutrition will reach to the ends. To avoid dry and tangle please follow our hair care instruction carefully and use our recommended shampoo and conditioner to co-wash the hair weekly.

Our hair is 3.4~3.5 oz per bundle, as we all know, the longer length the shorter weft it will be for certain weight. 4~5 bundles is recommended for whole head sew in.

FAQ

Q:What grade hair do you sale? 5A, 6A, 7A, 8A, 9A, 10A Hair. . . . . .

In early year 5A is top grade, then comes up 6~10a even higher A on the market. What we want to say is how many A vendor puton hair is really NOT IMPORTANT, even though non-remy hair vendor can say it's 10A.

QWB only use raw hair purchased from young lady donator. Hair is cut from donator directly instead of use any floor hair. Price could be much lower by using floor hair or blend with floor hair. It's esaier to get customer by low price, but only QUALITY will gain return customer and good reputation. Price may keep some new customer away form us. Margin between low price product and our product lain on the product you pay for.

Q:How Many Bundles Hair Do I Need?

3~4 bundles according to your head size and the effect you prefer, hair more than 20'' 4bundles will be recommended. If you want full effect, 4bundles are necessary. 3bundles for small size head or combine top closures is good choice.

Q:Did the hair keep pattern well after wash?

Except body wave do not act well, other textures all keep the pattern well after wash. The reason for body wave "loose texture" is the body wave is not kind of original very wavy hair, that's why after wash it turns to natural wavy or natural straight. Other than that this is really quality Brazilian virgin hair can dyed to any color, curl and wand beautifully!

Q:What type of hair care products should I use?

Co-wash the hair before install is NECESSARY!!! And make sure u co-wash the hair once a week at least, treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products as we mentioned in the hair care instruction. Conditioning the hair is very important to keep it soft and manageable, let the condition sits on the hair 5~10mins then rinse it. Let it air dry instead of blow dry.

Q:what kind of dying products should I choose?

Recommend REVLON COLORSILK DYE or other SALON PRO Level dying and bleaching products. Deep condition the hair after dye & bleach is very necessary!! It will protect the hair being dry. And also, time control is very important, please follow ur product instruction and control the processing time properly.Lower quality dye products will damage the hair badly, we may not able to responsible for customer improper process, please understand.

Q:Will this hair hold curls well?

Yes! Our hair can hold curls beautifully! We have some tips:

 >> Find correct temperature for hair curling. We will suggest u raise the temperature little by little to test it out.

 >> Time control is very important, we will suggest let the wand/curl sits on the hair around 8~10 seconds with proper temperature.

>> Apply some hair spray will keep the curl pattern durable for whole day :)

For more of our other customer wand and curl picture please check our IG: queenweavebeauty910088

Q:What's the best temperature for flat iron or curled iron?

We recommend 160~180 Celsius degree or 320 ~360 Fahrenheit degree! Even human hair can be burned if the temperature is too high without proper time control. Heat protection products will be recommended during high temperature iron.

Q:Will our hair texture go back to original pattern after flat iron?

For long term use, we NOT RECOMMEND customer to flat iron the curly and wavy texture frequently. Our hair is high temperature steam processed, not marcel water processed. High temperature iron the hair will damage the pattern little by little. Especially DEEP WAVE & TIGHT CURLY, flat iron it will damage these beautiful pattern a lots. Please notice that in advance.

Q:What payment method can I use?

PayPal, Bank Transfer (T/T), Western Union, Money Gram, Debit Card.

 

Any questions, pls feel free to email us: export@queen-weave.com