Refund Policy
Returns Refund Policy
100% Products Fee Guarantee, But Shipping Fee $25.59 Is Unrefundable Even In Free Shipping Products, Will Be Deducted From Your Refund.
Please email us first. We will guide you through the whole refund process！
Please contact us within 7 days upon your receipt of the item(s). The refund will be rendered once the item(s) has been sent back in original condition.
No refunds/exchange for hair being installed, cut, dyed, washed, loosen the curly, or any damage & process, please understand)
We will be greatly appreciated if u can leave us 4 or 5 stars POSITIVE feedbacks.
Your good review is a great encouragement for our hard-working staff.
If you are not satisfied with the item you received, please contact us. We would like to work with u together to solve any problem.
The money will be refunded within 3WORK DAYS after we received the hair with ORIGINAL CONDITION.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at export@queen-weave.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at export@queen-weave.com and send your item to Zeng Xi, Bai Yun Ji An Building No.29 Zheng Min Road Room 501 Guangzhou, 510405 Guangdong, China.
If not a quality issue, the wig for custom wig service is NOT accepted for returns/refunds/exchanges. Pls contact us for further questions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to Zeng Xi, Bai Yun Ji An Building No.29 Zheng Min Road Room 501 Guangzhou, 510405 Guangdong, China. Phone: +86-150 1310 2059 (must be this phone number)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deduced from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
