The hair is beautiful and I would indeed buy again. Customer service was great and they were very attentive. Shipping was very fast. Only flaw I'd say is the hair does tangle (not completely, just one bundle was tangling a lot for some reason). I got the 18, 20, 22. Only the 20 and 22 were used. Trimmed it slightly to stop some tangling and split looking ends. Perfect length, in my opinion. If you have black hair, this hair is a dark brown with red/auburn undertones. I dyed it black myself to make it blend better with my leave out. Otherwise, I'd say nothing is too out of the ordinary with this hair and I will continue being a customer :)