I was absolutely in love with the hair initially. After the first 2 weeks the hair turned into a dry mess. Tangled beyond repair. I informed the company, provided photos as well, and they advised that I use a specific dove shampoo for the hair. I followed their instructions and bought this shampoo, still no luck with the dry and tangled mess. Then I was offered by them to send the same bottles of dove shampoo that I already purchased and told them did not work. Then they offered me to send them the hair at my expense so they could assess it and revive it if possible. With no guarantee that the hair will be revived or possibility of a refund. I don’t see why I should have to spend a dime considering that the hair isn’t living up to the standards of what was advertised by them. The hair is in literal locs now, can’t detangle at all. I try my hardest to make it look presentable. Mind you I’m a 4C natural with thick hair down my back, so the maintenance isn’t something new to me.
I even asked if they could just send me a new order of hair if they don’t want to consider a refund, just incase I got a bad batch. Why would I pay to return hair that has turned into a rats nest? Like why should I have to incur those fees when it’s your company’s hair that wasn’t up to par.
Very disappointed with the quality of hair and the options that were given when the quality of said hair was raised. I WOULD NOW RECCOMEND! DO NOT BUY!!! I WILL NEVER SHOP WITH THEM AGAIN! !!